The end of the year is fast-approaching. And, most of the people are already on holiday mode. But you, as business owners, do you also go on a holiday mode and let the year-end sort itself out? If you still are in a quandary as to what you need to do as the end of the year is looming, we came up with a to-do list that can help you close your year and begin the next with a clean slate.
The ongoing trade dispute between the US and China has severely affected the global business landscape. There were calls to end the trade war for the worst effects fell on the consumers. And, not just select consumers but consumers from all over the world. It has been said over and over that the trade war is a lose-lose scenario for both countries and not only that, they are dragging other countries especially in Asia, into an economic limbo. But quite surprisingly, there were also Asian countries that benefit from the US-China Trade War. One that needs highlighting is Vietnam.
Customer service is an essential element in any business. And, the more you engage your customers, the more they will feel valued and understood. In this time of digital transformation, the eCommerce industry also modernized the customer service processes and activities particularly communication with customers. Adopting a digital-first strategy, most eCommerce businesses are integrating Artificial Intelligence (AI) in their processes. Thus, the rise of the Chatbots.
GFA278. Today’s guest we have Richard Conrad and we will discuss how other parts of the world – and more specifically, China – may see the US culture perspective. Richard is the writer of the book “Culture Hacks: Deciphering Differences in American, Chinese, and Japanese Thinking”. For full show notes, check out GlobalFromAsia.com/episode278.
GFA277. In this podcast, we are doing an interview about influencers and family businesses – importing from China. We have Alan Scanlan talking about his work with the family business sourcing with Ireland, his journey to Hong Kong and building a brand around influencers for heavy Asian sports brand. Let’s tune in. For full show notes, check out GlobalFromAsia.com/episode277.
GFA276. So today’s show is part of the launch of this new book – Ecommerce Gladiator – and we bring one of the partners of the business that was built during this program – Cadrian Chan. He was the main investor and there from beginning to acquisition. We discuss how things went, what we both learned, what would have been done differently, and what was accomplished, enjoy! For full show notes, check out GlobalFromAsia.com/episode276.