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Cherry Lam
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Cherry Lam

You may contact a Business Consultant in Paypal HK. If you open account thru business department, they can assist you to apply merchant discount and in case of any enquiries, so you can have one contact to handle Paypal issue other than Customer Service hotline, however, if you setup the account online, the only way to solve problem is to call CS hotline, so i highly recommend people to call 25293921 or email to [email protected] before setting up a paypal account.

Michael Michelini
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very cool tip – thanks for that Cherry! 🙂 Having a contact inside Paypal is very helpful – as many people are always so nervous if their account gets locked or frozen and don’t know what phone number to call for Paypal customer service!

Much appreciated and enjoy your day!

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[…] You’ll need to get a Paypal hong Kong account setup. This is because, most likely, some affiliate will pay you by Paypal. You can also use this to send money to your contractors in other places in the world. You’ll need to verify the account with a HK bank account, but could get it started first while the bank is being process. Related: Paypal Hong Kong guide […]

simon
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simon

Is multi-currency banking not an option? What about migrating a Paypal account to HK?

Michael Michelini
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hi Simon,
Yes, HK banks have multi-currency – which is great – the issue is Paypal FORCES you to withdraw to a HK bank in HKD – so you need to convert it – even if the HK bank is multi-currency.

If you find out otherwise – please let me know. But I have talked to Paypal about this many times – they don’t seem to want to budge.

simon
Guest
simon

Sorry you mentioned this in your article. You’re right. That’s annoying as I’d be exchanging twice which seems like such a waste of money

Michael Michelini
Guest

paypal and banks like it 🙂

simon
Guest
simon

Just read that you can open a business multi-currency bank account at HSBC HK. From their website: With one single account number, HSBC Business Direct combines a range of deposit and investment1 accounts so that you can effectively manage your company’s finances: Hong Kong Dollar Savings Hong Kong Dollar Current Foreign currency savings available in 11 currencies – including Renminbi (RMB), US dollar (USD), Euro (EUR), pound sterling (GBP), Australian dollar (AUD), New Zealand dollar (NZD), Japanese yen (JPY), Canadian dollar (CAD), Singapore dollar (SGD), Swiss franc (CHF) and Thai baht (THB) So you could accept payments from your website… Read more »

Jan St
Guest

The level of verification you get through this process, is it ok to handle roughly 5 to 10k per month on it?

Thanks, great guide.

VS
Guest
VS

Hi Michael!

Thanks for great article!

Could you please advice can I accept PayPal/bank card payments from my B2B customers (worldwide) if:
– my business incorporated in Hong Kong, but
– business bank account opened in Switzerland bank ?

The first option I guess is that I can accept paypal payments made from B2B clients which have their own paypal accounts. It that case I will have to use “Paypal As Your ‘Main Bank’ For Hong Kong” scheme described by you in the article.
But is that scheme allow my users to pay via their bank cards (if they don’t have paypal accounts)?

Gun Hudson
Guest

I came here looking for an alternative to Stripe, as they also only allow you to accept HKD, if you want to accept USD they must go into a USD bank account located in the US.

So my question is:

1. Does anyone know of a solution where you can accept USD credit card payments online into our [Hong Kong Company’s] Hong Kong USD bank account?

or

2. Can our Hong Kong Company register a bank account in the United States, is this a feasible option to get around this problem?

anthony
Guest

I would also be very interested in the answer to this question. If Paypal insists on banking HKD only, why not simply m=have a merchant account that feeds into my HK account in the currency in which it is received?

Audrey
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Audrey

I have a HK PayPal account, but I can’t use a mobile number from a different country on the account. PayPal automatically puts in the HK country code before a mobile number. Does anyone have any good solutions? Thanks in advance.

Chaze
Guest
Chaze

I have been very successful for a few years now using my Paypal HK Account with zero interruptions, until now. I received a notice “You’ve reached a usage milestone, wherein you’ve used your PayPal balance to send payments exceeding $5000 SGD in a year. In compliance with regulatory requirements in your country, we need to confirm your identity as the account owner. To prevent any account limitations, please confirm your identity at dashboard. The form requires me to have me to identify my address as well an Id card with signature. how can I get around this. so my account… Read more »

Chaze
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Chaze

The main issue is proof of address and phone numbers. this is the last part that is needed. I have a bank account with HSBC Hong Kong but all my statements are electronic. any suggestions would be appreciated.

By the way thanks for the Blog it makes me feel not alone.

Roger
Guest
Roger

Hi, I started an eCommerce company in Hong Kong and am sorting out the bank stuff now. I’m not a resident there though. Will I be able to get a merchant account there even as a non resident? Your article here seems to say you don’t need to be, but that clashes with what I have read other place.

Enoch
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Enoch

Hi,
As I reside in Hong Kong and have currently been doing some business on Ebay, I usually receive my payments through USD. Knowing this, my paypal currency will be in USD. However as you mentioned, if I were to withdraw my credit from paypal to my HSBC account with foreign currency active, is there anyway i can directly just withdraw the USD instead of converting into HKD? Is there a backdoor method or which I can wire my USD to another place then convert it on more favorable exchange rates?

Many Thanks
Enoch

Frodo
Guest
Frodo

You can add USD bank accounts to HK Paypal, and withdraw at Xero fee.

James
Guest
James

PayPal is a nightmare, my best advise is to stay away from it.

Unless you like having your money arbitrarily frozen periodically.

trackback

[…] to use that credit card, they have to open a Paypal account. Update, I have recently written the Full Guide to Paypal for Hong Kong, read and […]

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[…] Connect /Verify your Paypal Hong Kong – we have a Paypal Hong Kong guide that gets a lot of attention on how to verify your Paypal. You need a “unique” or dedicated […]

Dan Andrews
Guest

just wanted to say fantastic resource Mike!

Jessica
Guest
Jessica

Hi! Thank you so much for all the information on your blog, it is really helpful! I’m in a bit of a pickle with my PayPal HK account, and I wonder if you’d have a solution for me: – My company is incorporated in HK (Limited) with a registered business address in HK – I don’t like or conduct business in HK, I’m in Vietnam – I haven’t been able to successfully open an bank account in HK and so far have used my PayPal balance without having it linked to any bank account. Like you mentioned, and like many… Read more »

Agendra
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Agendra

Hi! I am completely new to PayPal. I am temping for a company based in UK for an ad-hoc job. They have given me the option to transfer payment using PayPal. I have a HANG SENG BANK account. How easy it is to withdraw funds transferred into PayPal? What information do I need to link my HANG SENG BANK account to PAYPAL? Thanks in advance.

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[…] √ HKMA in Hong Kong √ SVF licensing regime in HK √ UK eMoney licensing √ Stripe HK √ Paypal HK √ KYC √ Sept 11, 2001 started the banking application challenges √ Xero √ Our blog post on […]

Osmand
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Osmand

Hello Michael, can i connect paypal hong kong account to Hang Seng Bank?